Terms of service & refund policy

These terms govern your use of Growth Invest Grants (grants.growthinvest.org), operated by Growth Invest Foundation. By creating an account you agree to them.

The service

Growth Invest Grants helps organisations find funding opportunities, assess eligibility, prepare proposal drafts with AI assistance and request reviews from independent expert reviewers.

AI-generated content is a starting point, not a guarantee. It can contain errors or omissions. You are responsible for checking every draft, fact and figure before you submit anything to a funder. We do not guarantee that any application will be successful, and grant information comes from public sources that can change — always confirm details with the funder.

Your account

You must provide accurate information and keep your login details secure. You are responsible for activity on your account. You must be authorised to act for the organisation you register.

Plans, AI credits and payments

• AI actions use credits. Each plan includes a monthly credit allowance that resets each month and does not roll over. Credits bought in packs do not expire while your account is active.
• Credits have no cash value and cannot be transferred.
• Paid plans renew automatically each month or year until cancelled. Prices are shown in your local currency before you pay and include any fees we charge.
• You can cancel at any time from Plans & billing. Your plan stays active until the end of the period you paid for, then moves to Free.
• Upgrades take effect immediately and add the difference in monthly credits straight away.

Refunds

• Subscriptions: if you cancel, you keep access until the end of the current billing period; we don't give partial refunds for unused time.
• Credit packs: you can request a full refund of a credit pack within 7 days of purchase if none of its credits have been used.
• Billing errors: if you were charged twice or in error, contact us and we will refund the incorrect charge.
• Failed AI actions: if an AI action fails, its credits are automatically returned to your balance.
• Expert reviews: see below.

To request a refund, email grants@growthinvest.org with your payment reference. Approved refunds are returned to the original payment method; timing depends on your bank.

Expert reviews

• Reviewers are independent professionals vetted by us. They set their own fees, which are shown before you pay.
• You pay the reviewer's fee upfront. After the reviewer completes the review you have 72 hours to accept it or raise a dispute; if you do neither, it is accepted automatically.
• If you dispute a review, our team will assess it and may refund part or all of the fee.
• Reviewers receive their fee less the platform commission after the review is accepted or a dispute is resolved.
• Reviewers must keep the drafts they review confidential and use them only to provide the review.

Acceptable use

Don't misuse the service: no unlawful, fraudulent or misleading content; no attempts to access other users' data or disrupt the platform; no uploading content you don't have the right to use; and no reselling the service without our permission.

Your content

You own the documents, profiles and drafts you create. You give us permission to store and process them only to provide the service to you. We may use anonymised, aggregated statistics to improve the product.

Liability

We provide the service "as is". To the extent allowed by law, we are not liable for indirect or consequential losses, lost funding opportunities or decisions made by funders, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Suspension and termination

You can close your account at any time. We may suspend or close accounts that breach these terms, after notice where reasonable.

Changes and governing law

We may update these terms and will notify you of material changes. These terms are governed by the laws of the Federal Republic of Nigeria.

Questions: grants@growthinvest.org.